Listening

Oak Consult Persona 1
Reading Time: 7 minutes Part 2 In Part 1 in this series of 3 posts on understanding your customers, I covered the basics. In this part I’d like to cover some of the main ‘Do’s’ when it comes to improved customer understanding. If you missed part 1 – click here! The Do’s! Above all [...]

Wake Up and Understand Your Customers

 in Business Skills / People / Teams  tagged Customer / Customer Journey / Customer Knowledge Management / Listening / Persona / Research by
Personal Communication 5
Reading Time: 8 minutes Communicate or Fail is a two-part post focussing on communications at an organisational level and on a personal level. Part 2 will focus on personal communication. Click here if you missed part 1. Effective communication remains at the heart of business. It is a crucial skill that must be mastered [...]

Communicate or Fail ~ Part 2

 in Business Skills / Employability / People  tagged Communication / Listening / skills / Speaking / Writing by
Coaching Team 3
Reading Time: 4 minutes Welcome to Part 2 of Leadership Styles: The Coach Author, educator, and motivational speaker, Dr. William Arthur Ward wrote a phrase that I try to remember. It gives me personal strength to do the right thing, rather than the easy thing – ‘The mediocre teacher tells. The good teacher explains. [...]

The Coach ~ Leadership Styles – Part 2

 in Leadership / People / Teams  tagged Career / Coach / Coaching / Communication / Feedback / Leadership / Listening / Relationship / Success / Team by
Listen to your People
Reading Time: 3 minutes For a while now I’ve worked with developing my direct team into being more… More focused, more passionate, delivering more and being more commercially and customer focused. And to a large degree we’ve succeeded. I’m really proud of them and what we’ve achieved so far. But to really succeed and make a step change in our [...]

Stop listening …. and give up!

 in Business Skills / Leadership / People / Teams  tagged Feedback / Listening / Passion / Team by