Amazon

Moments of Truth, Customer Journey, Manage, CRM, Customer, Insight, Need and Desires 9
Reading Time: 19 minutes Customer Experience = How customers or prospects perceive their interactions with your organisation Click To Tweet Customer experience encompasses every aspect of an organisation’s offering – the quality of customer care, of course, but also advertising, packaging, product and service features, ease of use, and reliability. How can you drive [...]

A to Z of Customer Experience

 in Business Skills / Leadership / Management / People  tagged Advocate / Amazon / Apple / Customer Experience / Customer Satisfaction / Disney / Innocent Drinks / Net Promoter / Promoter / Prospect / Ritz Carlton / Zappos by
Culture AND Strategy for Success 1
Reading Time: 6 minutes How many times have you seen stories in the business press or seen first-hand within your business examples of failures and successes that have been put down to poor strategy OR the wrong culture? One company that suffered the fallout of the strategy/culture collision is Kodak. Kodak was not ambivalent [...]

Strategy AND Culture For Success

 in Leadership / Management / People / Teams  tagged Amazon / Argos / Comet / Habitat / JJB / Kodak by
Driving PACE in your organisation 3
Reading Time: 5 minutes Succeeding in today’s competitive business environment requires that your organisation be agile enough to respond quickly to internal and external change. To stay ahead, you have to explore new ways to grow your business – for example, by launching a new product or service or targeting a different marketplace. Speed [...]

The Need for Speed ~ Driving Pace in Your Organisation ...

 in Business Skills / Leadership / Management / People / Teams  tagged Amazon / Audi / BHAG / Business / Goals / JFK / Markets / Nike / Pace / Plan; Planning / Stratgey by
Brand You START 8
Reading Time: 3 minutes I’ve had some feedback recently that people would like some support in finding new roles, building their personal profile and generally improving their employability. Brand New, Brand You is a series of Think Oak! posts to help you improve your personal brand in the increasingly crowded and competitive job market. Brands [...]

The Brand New, Brand You ~ Part 1

 in Business Skills / Employability  tagged Amazon / Apple / BlackBerry / BMW / Brand / Brand You / Business / Clinton / Ebay / Honda / London / New York / Obama / Personal Development / social-media by