markconwayuk

007, Change Management, Organisational Change, Oak Consult, Mark Conway, Management Consultancy 13
Reading Time: 4 minutes The original version of this post was a partial celebration of the 50th Think Oak! post together with the 50th Anniversary of the James Bond Movies. What better way to celebrate than to talk about very special agents, Change Agents! Firstly what is a Change Agent? A Change Agent is a [...]

007 ~ An Agent For Change

 in Business Skills / Employability / Leadership / Management / People / Teams  tagged 007 / BPM / Change Agent / Change Catalyst / Change Management / James Bond by
A to Z, Leadership Qualities, Oak Consult, Mark Conway 5
Reading Time: 9 minutes Great leaders come in all shapes and sizes, genders and cultures, but they all possess many of the qualities I’ve highlighted below in the Think Oak A to Z of Leadership Qualities: A – Agile In today’s economic climate, it is more important than ever for leaders to be agile. Agile [...]

A to Z of Leadership Qualities

 in Business Skills / Leadership  tagged A to Z / Inspirational / Leader / leadership qualities / Leadership Style by
Teams, Success, Customers, Oak Consult, Knowledge, Energy, Focus 6
Reading Time: 9 minutes Being part of a winning team is a great feeling! Building a winning team is hard work, but can be great fun with some amazing results! Below I’ve detailed Think Oak’s A-Z of Building a Winning Team: A – Audit Abilities The very first thing to do when you take [...]

A to Z of Building a Winning Team

 in Business Skills / Leadership / Management / Personal Development / Teams  tagged Can Do / Energy / Focus / KPI / SMART / Teamwork / Vision by
business, iso 22301, iso 27001, iso 31001, iso 9001, risk assessment, risk management, threat management
Reading Time: 26 minutes All organisations, whatever their size or market, face a range of risks affecting the achievement of their objectives. While “risk” is commonly regarded as negative, risk management is as much about exploiting potential opportunities as preventing potential problems. Risk management comprises a framework and process that enable organisations to manage [...]

A to Z of Risk Management

 in Business Continuity / Business Skills / Information Security / Leadership / Management  tagged Horizon Scanning / Risk Assessment / Risk Management / Risk Treatment / Threats / Vulnerabilities by
ISO27001, Information Security Management
Reading Time: 19 minutes The purpose of information security is to protect an organisation’s valuable assets, such as information, Intellectual property, hardware, and software. Through the selection and application of appropriate safeguards or controls, information security helps an organisation to meet its business objectives by protecting its physical and financial resources, reputation, legal position, [...]

A to Z of Information Security

 in Business Continuity / Business Skills / Information Security / Leadership / Management  tagged Cyber-security / Data / Information / ISO22301 / ISO27001 by
Reading Time: 9 minutes Whether you’re a small business with a solitary Twitter account, a mid-sized agency using the latest social monitoring tools, or a huge enterprise with a multi-million pound cross-platform presence, at some point, we all will make mistakes with social media.   It’s OK to be honest and admit that you get [...]

#Fail – 11 Social Media No-No’s

 in Business Skills / Social Media  tagged Brand / Customer Service / Facebook / Google / LinkedIn / marketing / social-media / Twitter by
Oak Consult Persona 1
Reading Time: 7 minutes Part 2 In Part 1 in this series of 3 posts on understanding your customers, I covered the basics. In this part I’d like to cover some of the main ‘Do’s’ when it comes to improved customer understanding. If you missed part 1 – click here! The Do’s! Above all [...]

Wake Up and Understand Your Customers

 in Business Skills / People / Teams  tagged Customer / Customer Journey / Customer Knowledge Management / Listening / Persona / Research by