markconwayuk

Milestones, Inch Pebbles, Project Management
Reading Time: 5 minutes It’s fair to say that I’ve been involved in my fair share of projects during my career. Some have been market changing product launches or operational transformations and some have been must do, dull, but important projects. Others have been misguided, bonkers and failed projects. I’ve learnt from each and [...]

Effective Projects – Inch Pebbles, Milestones and Tombstones

 in Business / Leadership / Project Management / Teams  tagged Delivery / Project Management / Projects by
Christmas Future, Business, Technology, Leadership
Reading Time: 15 minutes In the third and last in the series of Think Oak’s Christmas blog posts – The Post of Christmas Future, let’s take a look at the next 15 years in Technology, Business and Leadership and see how they might have changed by 2030. (In case you missed Part 1 and Part [...]

The Post of Christmas Future

 in Business / Leadership / Social Media / Teams / Technology  tagged 3D Printing / Artificial Intelligence / Automated Vehicles / Crowdfunding / Robotics by
The Dark Side of Leadership - 10 Leadership traits that will destroy your organisation 1
Reading Time: 12 minutes 10 Leadership traits that will destroy your organisation Having spent 20 years of my life in the corporate world and 10 of them in leadership roles, I’ve been privileged to have worked with some fantastic leaders from across 3 continents. I’ve written many posts on positive leadership for Think Oak! [...]

The Dark Side of Leadership

 in Business Skills / Leadership / People / Personal Development  tagged Communication / Organisational Change / People Management / Performance Management by
Moments of Truth, Customer Journey, Manage, CRM, Customer, Insight, Need and Desires 9
Reading Time: 19 minutes Customer Experience = How customers or prospects perceive their interactions with your organisation Click To Tweet Customer experience encompasses every aspect of an organisation’s offering – the quality of customer care, of course, but also advertising, packaging, product and service features, ease of use, and reliability. How can you drive [...]

A to Z of Customer Experience

 in Business Skills / Leadership / Management / People  tagged Advocate / Amazon / Apple / Customer Experience / Customer Satisfaction / Disney / Innocent Drinks / Net Promoter / Promoter / Prospect / Ritz Carlton / Zappos by
Strategy, Objectives, Goals, Marketing, Sales, People, Finance
Reading Time: 19 minutes Strategy creates context for operating decisions. It establishes the playing field and provides guidance for decision-making, the experience and skills needed by employees, positioning of marketing and advertising, the priority of initiatives, how to structure the company, and a many other issues. A plan is necessary to guide decision-making, channel resources, [...]

A to Z of Business Strategy

 in Business Skills / Leadership  tagged Business Planning / Goals / marketing / Objectives / Sales / Scorecard / Strategy / Vision by
Mushroom Culture 18
Reading Time: 5 minutes I’m sure many of you have heard people say: They treat us like mushrooms! They keep us in the dark and feed us manure or nothing at all! Click To Tweet Nothing stifles an organisation’s possibilities more than poor communication. Actually that’s not strictly true. Three things do – telling [...]

Avoid the Mushroom Culture – The Seven Deadly Sins

 in Business Skills / Leadership / Management / People / Teams  tagged Communication / Seven Deadly Sins / Simon Sinek by